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  • HDI Global Service and Support Awards Announces Record-Breaking Finalists for 2025 see more

    The HDI Global Service and Support Awards have set a new benchmark this year, receiving an unprecedented number of entries that showcase the innovation and excellence shaping the service and support industry. These prestigious awards recognize top-performing individuals, teams, and organizations that are pushing the boundaries of customer experience and IT service management.

    The winners will be announced in Las Vegas on May 21, 2025, during SupportWorld Live, a premier industry event. Attendees can register using the code SWNEWS for a $200 discount.

    Meet the 2025 Finalists

    The awards highlight excellence across multiple categories:

    • Best Service and Support Manager: Nominees from Johns Hopkins University Applied Physics Laboratory, Northwestern Mutual, Unisys, and Farm Credit Mid-America.
    • Best Service and Support Technician: Finalists include professionals from First American, RIT, the State of Michigan, and Great River Energy.
    • Best Service and Support Analyst: Recognizing talent from Open Technology Solutions, First American IT Service Desk, UPMC, and Infinite Campus.
    • Best Local Chapter Officer: Honoring leadership from InvGate, Vertex, The MIL Corporation, and Northwestern Mutual.
    • Best Customer Experience: Organizations such as Fundraise Up Inc., MTA Solutions, Splashtop, and the University of Alaska Anchorage are setting new standards.
    • Best Service and Support Culture: Recognizing companies like IGS Energy, Johns Hopkins APL, and SitusAMC IT Support for fostering exceptional workplace environments.
    • Best Service and Support Organization: Featuring industry leaders including First American Field Services, Fundraise Up Inc., Infinite Campus, Northwestern Mutual, and the State of Michigan Department of Technology, Management, and Budget.
    • Best Service Improvement Initiative: Honoring DXC, Revinate, Unisys, and WBM Technologies LP.
    • Best Use of Technology: Showcasing innovation from First American IT Service Desk, Unisys Global Service Desk, and WBM Technologies.

    A Highly Respected Panel of Judges

    This year’s awards are evaluated by an esteemed panel of industry experts, including Roy Atkinson, Rae Ann Bruno, Chris Chagnon, Marie DiRuzza, Pete McGarahan, Deborah Monroe, Gina Montague, Nancy Louisnord, Anthony Orr, Richard Syorka, Doug Tedder, and Eddie Vidal.

    The service and support industry eagerly anticipates the winners' announcement at SupportWorld Live in Las Vegas. Congratulations to all finalists for raising the bar and driving excellence in IT service management!

     

    https://www.thinkhdi.com/library/supportworld/2025/meet-the-2025-hdi-award-finalists 

     February 11, 2025
  • “Standing still is no longer an option…” see more

    Being comfortable is something so many of us have gotten used to. We can order food from our smart phones while we get answers to basically anything we want through Chat GPT all from the comfort of our couch. How many of us go through life avoiding being uncomfortable? In this episode of Bytes and Banter we hear from a Digital Titan (literally…she won the ISG Digital Titan Award!) who challenges us to think differently about being comfortable.

    Specifically in tech, Patrycja Sobera is a female who shares her story of growth and the true benefit of being uncomfortable. This concept of being comfortable in the uncomfortable really seems to be a trend (Kirk Weisler actually really dove into this same idea in a previous episode!).

    Patryca’s vision and passion and story of growth is truly an inspiration to all tech leaders. She dives into her journey as a woman in tech – from growing up under communist Russia in Poland to Global Vice President leading an business unit of thousands. Her story is inspiring but also relevant to tech leaders who want to stop being comfortable. From the passion for evolution, saying yes to opportunities that present themselves, and how post pandemic the rules in tech have been turned upside down.

    Adapting to unprecedented technology change, XLAs, and being curious about everything. Patrycja truly challenges us to remember something critical for every leader to remember:

    “Standing still is no longer an option…”

    Tune in to Bytes and Banter on Apple Podcasts, Spotify, and YouTube or your favorite podcast player. Subscribe and stay updated with our latest episodes, where we delve into diverse topics and hear wonderful stories.

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