About Us

HDI Local Chapters

HDI Local Chapters (HelpDesk Chapters Inc. | HDC) is a not for profit company that partners with HDI for the success of HDI, HDI Local Chapters, and the IT Service Management and Technical Support communities. Today, we have chapters in over 30 cities across the U.S., and are the premiere technical service and support association in the world. HDC is a 501(c)(6) corporation.

With regular opportunities for technical support professionals to connect, share and discuss common challenges, and learn from industry innovators, our network of local chapters is a convenient and dynamic way to collaborate with like-minded professionals.

HDI Local Chapters primary mission focuses on elevating the service and support industry through our Local Chapter Network. These goals are accomplished by:

❖ Building a community where people are encouraged to form connections that span different career paths and levels of experience in the service and support industry

❖ Providing quality communications, educational events, and sharing of best practices among members within the service and support community

❖ Maintaining a relationship and working closely with HDI Corporate as a strategic partner

HDI Local Chapters organization includes and oversees the following individuals:

• Local Chapters (30+ Chapters in the United States)
• Local Chapter Officers (200+ volunteers)
• Local Chapter Members (1000+ members)
• HDC Board of Directors

About HDI Corporate

For more than thirty years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at https://www.thinkhdi.com. HDI is brought to you by Informa Tech.

About Informa Tech

Informa Tech is a market leading provider of integrated research, media, training and events to the global Technology community. We're an international business of more than 600 colleagues, operating in more than 20 markets. Our aim is to inspire the Technology community to design, build and run a better digital world through research, media, training and event brands that inform, educate and connect. Over 7,000 professionals subscribe to our research, with 225,000 delegates attending our events and over 18,000 students participating in our training programs each year, and nearly 4 million people visiting our digital communities each month. Learn more about Informa Tech.

Our Strategic Alliance

HDI Local  Chapters and HDI Informa Tech have a strategic alliance that manages and defines our relationship.  Local Chapter Members are part of the strategic alliance and are to provided with a tremendous number of discounts to HDI Infoma Tech conferences and training offerings.