April 10, 2026 Edition of Support World News April 11, 2026 HDI SupportWorld: Retention, Resourcefulness, and Rethinking Career Growth in IT Support Read More
April 3, 2026 Edition of Support World News April 03, 2026 HDI SupportWorld: Strengthening Knowledge, Data, and Readiness for Smarter Service Management Read More
HDI Local Chapters Monthly Newsleter April 03, 2026 HDI Local Chapters monthly newsletter for April 2026 Read More
March 27, 2026 Edition of Support World News March 27, 2026 HDI SupportWorld: Rethinking Metrics, Leadership, and the Role of Self-Service in IT Experience Read More
The Future of the Service Desk with Digital Employee Experience April 16 HDI Ohio April Event Sponsored by nexthink! Read More
SFHDI - AI in Action: Real Stories from Support Operations April 16 Real-world AI in support—shared by practitioners, shaped through conversation. Read More
The Perfect Knowledge Base is a Myth: Embracing MVP KM for Modern ITSM April 16 Your knowledge base should not be a digital graveyard. In this session, we’ll challenge the myth tha Read More
