The HDI Global Service and Support Awards have set a new benchmark this year, receiving an unprecedented number of entries that showcase the innovation and excellence shaping the service and support industry. These prestigious awards recognize top-performing individuals, teams, and organizations that are pushing the boundaries of customer experience and IT service management.
The winners will be announced in Las Vegas on May 21, 2025, during SupportWorld Live, a premier industry event. Attendees can register using the code SWNEWS for a $200 discount.
Meet the 2025 Finalists
The awards highlight excellence across multiple categories:
- Best Service and Support Manager: Nominees from Johns Hopkins University Applied Physics Laboratory, Northwestern Mutual, Unisys, and Farm Credit Mid-America.
- Best Service and Support Technician: Finalists include professionals from First American, RIT, the State of Michigan, and Great River Energy.
- Best Service and Support Analyst: Recognizing talent from Open Technology Solutions, First American IT Service Desk, UPMC, and Infinite Campus.
- Best Local Chapter Officer: Honoring leadership from InvGate, Vertex, The MIL Corporation, and Northwestern Mutual.
- Best Customer Experience: Organizations such as Fundraise Up Inc., MTA Solutions, Splashtop, and the University of Alaska Anchorage are setting new standards.
- Best Service and Support Culture: Recognizing companies like IGS Energy, Johns Hopkins APL, and SitusAMC IT Support for fostering exceptional workplace environments.
- Best Service and Support Organization: Featuring industry leaders including First American Field Services, Fundraise Up Inc., Infinite Campus, Northwestern Mutual, and the State of Michigan Department of Technology, Management, and Budget.
- Best Service Improvement Initiative: Honoring DXC, Revinate, Unisys, and WBM Technologies LP.
- Best Use of Technology: Showcasing innovation from First American IT Service Desk, Unisys Global Service Desk, and WBM Technologies.
A Highly Respected Panel of Judges
This year’s awards are evaluated by an esteemed panel of industry experts, including Roy Atkinson, Rae Ann Bruno, Chris Chagnon, Marie DiRuzza, Pete McGarahan, Deborah Monroe, Gina Montague, Nancy Louisnord, Anthony Orr, Richard Syorka, Doug Tedder, and Eddie Vidal.
The service and support industry eagerly anticipates the winners' announcement at SupportWorld Live in Las Vegas. Congratulations to all finalists for raising the bar and driving excellence in IT service management!
https://www.thinkhdi.com/library/supportworld/2025/meet-the-2025-hdi-award-finalists
