HDI Support World is gearing up for an impactful 2025 with insightful resources like Doug Tedder’s guide to seamless onboarding, quarterly Industry Masterminds Groups, and contributions from leading IT service experts. From practical training courses to thought leadership on AI and service management, HDI is your go-to hub for professional growth and innovation.

How to Solve the Challenge of Onboarding New Employees
In his latest blog, Doug Tedder tackles a key workplace challenge: seamless onboarding. Tedder emphasizes the importance of a dedicated value stream owner to unify the efforts of HR, IT, and Facilities. He shares how value stream mapping can transform the onboarding process, ensuring new hires feel supported and integrated from day one. Read more.

Meet HDI’s 2025 Featured Contributors
HDI is proud to introduce the 2025 Featured Contributors! This esteemed group of IT service and support professionals, led by Erica Marois and Jessica Levco, will share insights on topics such as AI, leadership development, and service management. Connect with these thought leaders on LinkedIn to expand your network and gain valuable industry knowledge. Read more.

Join an Industry Masterminds Group!
Kickstart 2025 with HDI's quarterly virtual meetups. Hosted by Erica Marois and Jessica Levco, these one-hour sessions will bring together industry professionals to discuss challenges, share best practices, and build connections. Don’t miss this chance to network and grow. Sign up here.

Ramen or Rent? Fueling a Career You’ll Never Regret
In the latest Bytes and Banter podcast episode, Rocky McGuire and Stephen Ng delve into the realities of technical support and critical account management. Learn how Ng has driven cost savings, revenue growth, and margin success in diverse organizations. Watch the podcast.

Upcoming HDI Training Courses
Prepare for success in 2025 with HDI’s virtual training offerings:

• Jan 22: KCS Principles
• Feb 25: Foundations in Service and Support Metrics
• Mar 10: ITIL® 4 Foundation - Accredited

Visit HDI SupportWorld to stay updated on events, resources, and opportunities to connect with industry leaders.

Become a HDI Local Chapters Member and Save $350.00 on SupportWorld Live 2024 Registration!

Before you say, "No, but thanks.", hear us out. One of the awesome benefits of being a HDI Local Chapters Member is that you will receive $350 off registration for HDI's SupportWorld Live 2024 Conference and Expo in Denver, Colorado--April 27-May 02, 2024!  So, let's think about this for a minute.  By becoming a HDI Local Chapters Member, you pay only $149.00 for an annual membership and you will receive $350.00 off registration to HDI's SupportWorld Live 2024 -- that's still an overall net savings of $201.00 off registration for HDI's SupportWorld Live 2024!  PLUS, you enjoy the other benefits of being a HDI Local Chapters Member like 5% off HDI Training. 

Also, did you know that being a HDI Local Chapters Member allows you access to resources from other HDI Local Chapters across the United States?  So, for example, if you are traveling to or relocating to an area that has another local chapter nearby, you can attend their events as well.  

To learn more about becoming HDI Local Chapters Members:  LEARN

To become a HDI Local Chapters Member: JOIN & SAVE $350.00

Already a member, get your discount code here to receive $350.00 off when registering for HDI's Support World Live 2024.