IT Support in 2025: Thought Leaders, Soft Skills, and Strategic Goals
As the IT industry evolves, staying ahead requires a blend of expertise, adaptability, and forward-thinking strategies. Three new articles highlight key insights from top IT professionals, covering leadership, essential skills, and game-changing goals for 2025.
Meet the 2025 Thought Leaders
Introducing the 2025 Thought Leaders—a distinguished group of IT service and support professionals who have made a lasting impact in the field. These experts bring a wealth of knowledge and experience, shaping the future of IT. Professionals looking to expand their networks are encouraged to connect with them on LinkedIn.
4 Essential Soft Skills for IT Support
Technical know-how alone won’t cut it in the modern IT landscape. In his article, Thomas Lorentz emphasizes the growing need for soft skills like leadership, adaptability, and communication. With AI and automation poised to reshape up to 30% of work activities by 2030, IT professionals must hone mentorship, collaboration, and stakeholder management to stay relevant.
Top Goals for IT Success in 2025
Ben Boyd outlines three transformative strategies for IT support in 2025:
- Upgrading self-service portals to meet digital-first expectations.
- Implementing smart onboarding programs to enhance productivity.
- Building cross-functional IT teams to drive innovation and efficiency.
With these insights, IT leaders can position themselves for success in an industry that never stands still. Read the full articles to stay ahead in 2025!