Here's a summary of all the articles:
Power Skills Aren’t Soft: Level Up Your IT Career With The Skills That Matter Most
Matt Beran challenges the notion of “soft skills,” emphasizing that communication, empathy, and adaptability are critical "power skills" that distinguish great IT professionals from the rest. These skills can be developed through practice, mentorship, and stepping outside one's comfort zone.
Future-Proofing IT Support: An 8-Step Approach
Randy Steinberg outlines strategies for modernizing IT service desks using AI chatbots, augmented reality, and smart self-service solutions. These advancements can enhance efficiency by reducing direct agent calls and improving first-contact resolutions.
You are the CEO of Your Own Career
Thomas Wilk encourages IT professionals to take ownership of their career paths by aligning their goals with their true interests rather than simply chasing promotions. Strategic career planning leads to long-term success and job satisfaction.
Are We Connected on LinkedIn?
Erica Marois and Jessica Levco highlight the importance of networking in 2025, urging IT professionals to join their LinkedIn community to stay informed, engage in meaningful discussions, and access valuable industry content.
