This week’s Support World Newsletter is about our new year plans. As we usher in 2025, HDI sets the stage for a transformative IT service and support year. This year’s initiatives are designed to foster community growth, provide industry insights, and drive innovation across the field.
Key Highlights for 2025:
- HDI Featured Contributors: A new lineup of thought leaders will share their expertise through articles, research, and industry discussions.
- Conferences and Events: The HDI SupportWorld Live Conference returns with two major events featuring top speakers and workshops for IT professionals.
- Top 25 Thought Leaders List: Back by popular demand, HDI will recognize influential leaders shaping enterprise support's future.
- Mentorship Program: A new mentorship initiative through HDI Local Chapters aims to connect seasoned professionals with newcomers, fostering knowledge-sharing and career growth.
- HDI Connect Revamp: Quarterly industry meetups will be hosted on the revamped HDI Connect platform, offering a modern space for collaboration and networking.
Spotlight on Innovation: AI and Automation
Phyllis Drucker, in her article AI and Automation: The Future of Enterprise Support, discusses how generative AI and robotics are reshaping IT support. From AI-powered chatbots to automated ticketing, the future of enterprise support is here. Drucker advises starting small with a pilot program to ease into these transformative technologies.
Stay Engaged:
- Monthly Polls: Daniel Thomas introduces a new flash poll initiative for 2025. Participate in this month’s 3-question survey here.
- Top Articles of 2024: HDI’s roundup of last year’s most impactful insights is a must-read.
Upcoming Training Opportunities:
HDI is offering virtual courses to upskill professionals, including:
- KCS Principles
- Foundations in Service and Support Metrics
- ITIL® 4 Foundation
For more details on courses, visit HDI Training.
Let’s make 2025 a landmark year for innovation, learning, and community building in IT service and support! Subscribe to this and other newsletters HERE!
