Welcome to this week's Support World News! 🌟 Check out this rerun of this recent HDI webinar "Tech Support, Meet Your New AI Coworkers." Tune in to hear HDI principal analyst Tim McElgunn, Freshworks SME Eddie Frey, along with industry thought leaders Dan Turchin and Doug Rabold. They're diving deep into how AI-powered tools can supercharge support teams, making them more productive, efficient, and ready to deliver top-notch service. 🚀 Speaking of AI, it's pretty amazing, right? But here's the thing, we're all about results. No matter how impressive AI is, what really matters is how it helps tech support teams and leaders achieve their business goals. 🎯
But wait, there's more in this issue of Support World News! 📰 We've got insights from a Salesforce "State of IT" Report that spills the beans on how IT teams are using AI and automation to tackle the challenges of growing business demands. And guess what? Most of them are planning to invest even more in these areas. 💼
Ever wondered about the difference between IT training and IT learning? Dive into this article on why staff learning is a game-changer compared to traditional training. It's all about progress and innovation! 📚✨
Last but not least, let's talk about AI strategy in the C-Suite. A fresh study by IBM reveals that CEOs are totally excited about AI's potential and want to bring in competitive AI solutions. But here's the twist: only 29% of their executive buddies feel they've got the inside know-how to jump on the generative AI train. 🚂💡
So kick back, relax, and enjoy this edition of Support World News. We're here to keep you informed, inspired, and in-the-know! 🎉Get the latest technical support and service management insights online, in-person, and in your inbox. Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Subscribe today.
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