Event Details
Event Details
Keeping Remote Support Simple: The Key to Productivity and Engagement
About this webinar
We all know that remote support is a critical piece of the support ecosystem. Keeping tools simple and easy to use, both individually and as a whole suite, is a key component to staff and customer engagement and satisfaction.
Whether we're talking about internal employee support or external customer support, making support as fast and easy as possible is essential. But support staff often have to have multiple screens open for multiple tools, and moving from one to the next can be frustrating and can contribute to human error. Integrated tools help to streamline the work and the workflow, save time for staff and customers, decrease effort, reduce human error, and save money.
What You Will Learn:
- Why remote control is one of the top three “must-have” technologies for successful support
- How “tool sprawl” gets in the way of effective, efficient support
- How simplicity helps across the board, with employee satisfaction and customer satisfaction
Who Should Attend:
- Service desk/support center directors, managers, supervisors, and team leads
- Support organization leaders
Whether we're talking about internal employee support or external customer support, making support as fast and easy as possible is essential. But support staff often have to have multiple screens open for multiple tools, and moving from one to the next can be frustrating and can contribute to human error. Integrated tools help to streamline the work and the workflow, save time for staff and customers, decrease effort, reduce human error, and save money.
What You Will Learn:
- Why remote control is one of the top three “must-have” technologies for successful support
- How “tool sprawl” gets in the way of effective, efficient support
- How simplicity helps across the board, with employee satisfaction and customer satisfaction
Who Should Attend:
- Service desk/support center directors, managers, supervisors, and team leads
- Support organization leaders
Presented by
Roy Atkinson (HDI), Kyle Turner (LogMeIn)
Roy Atkinson (HDI), Kyle Turner (LogMeIn)
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